Refund Policy | IT Solution Provider Web Hosting Company

Refund Policy[v2 04/2023]

[1] Refund Policy

We have prepared this Refund Policy to explain when you can request a refund with respect to products and services acquired from HostsCheap or through us from our partners and/or affiliates (collectively “Services”).

[2] General Terms

General terms apply to all refund eligible Services. In addition, there may be special term(s) that apply to a specific product and/or service and those are outlined below.

* In no event is the same Service eligible for more than one refund.

* Service(s) must be cancelled before we can issue a refund.

* No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

* If purchased Service(s) include free domain name registration as part of a promotion or sale of the Service(s), and you cancel the purchased Service(s), the standard price for the domain name will be deducted from the refund amount. If the refund amount is less than the standard price for the domain, you must either elect to pay the difference or forfeit the domain, in which case, ownership of the domain will revert back to hostscheap.

* All refunds are processed in U.S. dollars or Payment Paid Currency: you, the customer, bear sole responsibility for any fluctuations in the exchange rate(s) between the time of payment and the time of refund.

* Unless you request otherwise, refunds will be credited to your hostscheap account balance. Purchases made using hostscheap account funds can only be refunded as account credit. Purchases made by credit card and PayPal may be refundable to the original source of payment. Refunds are not possible for bitcoin deposits. hostscheap is not responsible for any additional charges imposed by your credit card company or PayPal payment processor in the case of refund.

* Any processing fee(s) will be deducted from a refund.

* Additional refund requirements may apply based on specific terms and conditions notified to you when purchasing any Service(s).

* Credit on your account cannot be refunded and must be used for purchases and renewals.

* Setup fees are non-refundable.

[3] Domain Name

* Unless this Refund Policy specifically provides for a refund, all fees for domain name registrations and related domain name Service(s) are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your then current registration term.

* No refunds are available for fees paid for Premium Domain(s).

* No refunds are available for .COM, .NET, .ORG, .Biz or any other Domain names.

[4] Web Hosting

* Unless this Refund Policy specifically provides for a refund, all fees for Web Hosting and related Service(s) are non-refundable, in whole or in part, even if your Web Hosting Service(s) are suspended or terminated prior to the end of your then current contract term.

* Package fees for Shared Hosting, Student, Starter, Standard, Advanced, at the sole discretion of hostscheap, if you, the account holder, cancel within thirty (30) days after purchase. Only first-time Shared Hosting, Student, Starter, Standard, Advanced accounts are eligible for the 30-day money-back guarantee.

* No refunds are available for the following: 1. Any additional features, services or upgrades added to your Web Hosting package and purchased at additional fee; 2. Any fees related to domain name registrations associated with your Web Hosting package;

[5] Email Services

Unless this Refund Policy specifically provides for a refund, all fees for private email hosting, Email Security, Email Marketing and related Service(s) are non-refundable, in whole or in part, even if your private email hosting Service(s) are suspended or terminated prior to the end of your then current contract term.

[6] SSL Certificates

* Unless this Refund Policy specifically provides for a refund, all fees for SSL Certificates are non-refundable, in whole or in part.

* If a refund is available, fees for SSL Certificates will be refunded in the form of an account credit.

* In order to qualify for a refund you must do one of the following within seven (7) days after purchase: that is, you must 1) obtain issuance and thereafter make a written request for a refund within fifteen (7) days of that date; 2) attempt at issuance and be unsuccessful, in which case the refund will be credited to your account automatically; or 3) make no attempt at issuance but make a written refund request to HostsCheap.

[7] Non-refundable Services

All other Services are non-refundable, including but not limited to:

* Transfers or renewals of domain name registrations;

* Fees for recovery or reactivation of domain names;

* Any Services purchased or acquired at a reduced fee or on promotion;

* Any fees paid by you to HostsCheap for providing non-service related support.

* All Types of Premium Support.

[8] Refund Requests

If you think you are eligible for a refund, you can submit a helpdesk ticket. You must include the following information in your request:

* Acknowledging that you have read our Refund Policy.

* Why you are asking for a refund;

* Transaction identifying information (e.g. account username, support pin, transaction number, domain name, date of purchase)

Once submitted, we will review your request and may require that you provide additional information. You acknowledge that you must provide a timely response to information requested. Failure to provide the information we need to evaluate your request may result in a closure of your request. Therefore, we ask you to please check your inbox so that we can provide the best support possible.

[9] Contacts

If you have questions about our Refund Policy, you can contact Hostscheap at support@hostscheap.com